Comparison of online customer ratings between the eco-labelled and non-eco-labelled hotels of Oslo

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dc.authorid0000-0001-7488-8450en_US
dc.contributor.authorBinbaşıoğlu, Hulusi
dc.date.accessioned2021-09-07T13:15:35Z
dc.date.available2021-09-07T13:15:35Z
dc.date.issued2020en_US
dc.departmentMTÖ Üniversitesi, Kale Turizm ve Otel İşletmeciliği Meslek Yüksekokulu, Otel Lokanta ve İkram Hizmetleri Bölümüen_US
dc.description.abstractOnline guest reviews are now playing an increasingly important role in consumer purchase decisions. Online booking websites are considered excellent sources of information, thanks to their millions of reviews. This paper contributes to research into eco-labels in the hospitality industry by discussing the online ratings of hotels with reference to different attributes, such as average daily rate, number of rooms, number of detailed reviews, and overall customer rating, as well as specific ratings for staff, value for money, location, facilities, comfort, cleanliness and free Wi-Fi. The results of this study indicate that there was a statistically significant difference between eco-labelled and non-eco-labelled hotels in terms of average daily rates and number of rooms. Eco-labelled hotels were found to have significantly better scores than non-eco-labelled hotels. However, there was no statistically significant difference between eco-labelled and non-eco-labelled hotels in terms of the number of detailed reviews and the customer ratings regarding the different attributes that measure customer satisfaction.en_US
dc.identifier.citationBinbasioglu, H. (2020). Comparison of online customer ratings between the eco-labelled and non-eco-labelled hotels of Oslo. International Journal of Entrepreneurship and Innovation Management, 24(4-5), 358-373.en_US
dc.identifier.doi10.1504/IJEIM.2020.108250
dc.identifier.endpage373en_US
dc.identifier.issn1368-275Xen_US
dc.identifier.issn1741-5098en_US
dc.identifier.issue4-5en_US
dc.identifier.scopus2-s2.0-85088030505en_US
dc.identifier.scopusqualityQ3en_US
dc.identifier.startpage358en_US
dc.identifier.urihttps://doi.org/10.1504/IJEIM.2020.108250
dc.identifier.urihttps://hdl.handle.net/20.500.12899/396
dc.identifier.volume24en_US
dc.indekslendigikaynakScopusen_US
dc.institutionauthorBinbaşıoğlu, Hulusi
dc.language.isoenen_US
dc.publisherInderscience Publishersen_US
dc.relation.ispartofInternational Journal of Entrepreneurship and Innovation Managementen_US
dc.relation.publicationcategoryKonferans Öğesi - Uluslararası - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectOnline reviewsen_US
dc.subjectOnline hotel ratingsen_US
dc.subjectElectronic word-of-mouthen_US
dc.subjectEWOMen_US
dc.subjectEco-labelsen_US
dc.titleComparison of online customer ratings between the eco-labelled and non-eco-labelled hotels of Osloen_US
dc.typeConference Objecten_US

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