LEAN TOURISM: AN EFFECTIVE WORKSHOP THROUGH VALUE STREAM MAPPING METHOD
Küçük Resim Yok
Tarih
2025
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
This paper focuses on the application of the lean management model in the tourism sector, specifically in the hospitality sector. In line with this focus, a study was conducted in the reception department of a five-star hotel in Mugla/Turkiye. The study aims to explore the applicability of lean thinking in management, which has been used in the manufacturing sector for many years with thriving, sustainable results, and to address opportunities for improvement in the hotel business. The research methodology includes a comprehensive value stream mapping study of the operational processes in the reception department. The research, involving the hotel manager, reception unit manager, and employees, aimed to identify non-value-adding processes and eliminate them through quality circles. The value stream mapping process provided valuable insights into the customer journey from initial registration to room assignment and identified areas for improvement. Non-value-adding steps, such as unnecessary paperwork and delays in the process, were identified, resulting in potential improvements in operational efficiency and customer satisfaction. The results of the study underlined the feasibility of integrating lean principles into the hotel's reception department and highlighted the potential impact on process efficiency and customer satisfaction. The study also emphasized the importance of monitoring the implementation of the improvement recommendations and evaluating their impact. In addition, it emphasized the need to create a culture of continuous improvement in hotel businesses in the tourism sector. The study's constraints include its focus on a single hotel, the absence of lean transformation initiatives, and its limited scope to the reception department, serving as a pilot study. The findings underscore the importance of adopting lean management practices to optimize processes and elevate the hospitality industry's guest experience.
Açıklama
Anahtar Kelimeler
Tourism, Efficiency, Value Stream Mapping, Waste Reduction, Lean Tourism
Kaynak
Yönetim Bilimleri Dergisi
WoS Q Değeri
Scopus Q Değeri
Cilt
23
Sayı
55
