The Relationship Between the Emotional Labor Behaviors of Sales Staff and Their Life Satisfaction: A Research in Free Pharmacies in TRB-1 Region in Turkey
Küçük Resim Yok
Tarih
2023
Yazarlar
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Yayıncı
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
The aim of this study is to analyze the relationship between the emotional labor behaviors of salespeople and their life satisfaction. The universe of the research consists of 771 salespeople working in community pharmacies in the TRB-1 region in Turkey, and the sample consists of 301 salespeople. Data were obtained through online questionnaires prepared to analyze the relationship between the emotional labor behaviors of salespeople and their life satisfaction. The obtained data were evaluated by subjecting them to frequency analyzes and hypothesis tests in SPSS environment. As a result of the analysis and evaluations, it has been determined that there is a statistically significant relationship between all sub-dimensions of the emotional labor dimension. On the other hand, no statistically significant relationship was found between the sub-dimensions of emotional labor, superficial behavior and suppression of emotions, and any of the propositions of life satisfaction. With the deep behavior sub-dimension of the emotional labor dimension; A statistically significant relationship was found between the proposition of a life close to the ideals of life satisfaction, the proposition of a perfect life condition, the proposition of life satisfaction and the proposition of having the important things desired from life. There was no statistically significant relationship between the deep behavior sub-dimension of the emotional labor dimension and the proposition to change almost nothing in life.
Açıklama
Anahtar Kelimeler
Life satisfaction, Emotional labor, community pharmacy, personal sales, salesman, TRB-1 region
Kaynak
Kahramanmaraş Sütçü İmam Üniversitesi Sosyal Bilimler Dergisi
WoS Q Değeri
Scopus Q Değeri
Cilt
20
Sayı
1
